Make sure your new CSM is set up for success from the very beginning
1. Understanding the company and the industry
2. Learning how to manage and renew customers
3. Making sure the new CSM has the right knowledge and tools to reach the targets
2x faster onboarding of Customer Support Managers
An efficient onboarding has different assessments according to the skills that need to be trained. They range from quizzes to written assignments, to video and screen recording.