Privacy Policy of www.wonderway.io

About this Privacy Policy

This Privacy Policy sets forth the handling practices of Wonderway GmbH. (variously, “Wonderway”, “we”, “our” or “us”) and its affiliates in regard to the collection, usage and disclosure of personal data or personal information that you may provide to us through using this website (www.wonderway.) (the “Website”), or by using any product or service provided by Wonderway (the “Services”).If you do not accept this Privacy Policy and/or do not meet and/or comply with the provisions set forth herein, then you should not use our Website.

Types of information we collect

The following provides examples of the type of information that we collect from you and how we use that information. 

Client information 

We collect the name, username, and contact information, of our clients and their employees with whom we may interact. 
We have a legitimate interest in contacting our clients and communicating with them concerning normal business administration such as projects, services, and billing.

Client user account information

We collect personal data from our clients when they create an account to access and use the Services or request certain free Services from our Website. This information could include business contact information such as name, email address, title, company information, industry, and password for our services. We have a legitimate interest in providing account related functionalities to our users, monitoring account log-ins, and detecting potential fraudulent logins or account misuse. Additionally, we use this information to fulfill our contract to provide you with Services.

Contact information of vendors

Users of our service may ask their vendors or service providers to submit company and security related information on our platform (e.g., to complete a security questionnaire). When a user invites a vendor we collect the name and email address of the vendor.We have a legitimate interest in contacting vendors on behalf of our clients in order to invite them to communicate with companies through our platform. Among other things, the communication allows our clients to efficiently solicit, and receive, security questionnaires, and allows vendors to efficiently solicit, and transmit, security questionnaires. Additionally, we use this information to fulfill our contract to provide Services which may include soliciting, receiving, transmitting, and hosting responses to security questions.

Account information — vendors

Users of our service may ask their vendors or service providers to submit company and security related information on our platform (e.g., to complete a security questionnairWe collect personal data from vendors when they create an account to access and use the Services or request certain free Services from our Website. This information could include business contact information such as name, email address, title, company information, and password for our services. We have a legitimate interest in providing account related functionalities to our vendor-users, monitoring account log-ins, and detecting potential fraudulent logins or account misuse. Additionally, in some cases, we use this information to fulfill our contract to provide vendor-users with Services.e). When a user invites a vendor we collect the name and email address of the vendor.We have a legitimate interest in contacting vendors on behalf of our clients in order to invite them to communicate with companies through our platform. Among other things, the communication allows our clients to efficiently solicit, and receive, security questionnaires, and allows vendors to efficiently solicit, and transmit, security questionnaires. Additionally, we use this information to fulfill our contract to provide Services which may include soliciting, receiving, transmitting, and hosting responses to security questions.

Cookies and first party tracking

We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. See our Cookie Notice for further information.We have a legitimate interest in making our website operate efficiently. 

Cookies and third party tracking

We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. See our Cookie Preference Center for more information. We have a legitimate interest in understanding our users and providing tailored services. Non-essential/non-service provider cookies will not be deployed until opt-in consent is obtained.

Demographic information

We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. See our Cookie Preference Center fWe use IP information to 1). Ensure the legality of our documents (under eSignature law); 2). Understand how user behavior varies in different locations in order to improve our software; 3.) Depending on location, provide a better support and success service. We have a legitimate interest in ensuring that our product/service is legal and providing tailored services based on the location (Country) – such as appropriate 1) support, 2) contract content, and 3) templates. IP information will not be used for behavioral purposes absent explicit consent.or more information. We have a legitimate interest in understanding our users and providing tailored services. Non-essential/non-service provider cookies will not be deployed until opt-in consent is obtained.

Email interconnectivity

If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.We have a legitimate interest in understanding how you interact with our communications to you. Such data capture will only be deployed following receipt of explicit consent.

Employment

When you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.We use information about current employees to perform our contract of employment, or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations. 

Feedback/Support

We collect personal data from you contained in any inquiry you submit to us regarding our Website or Services, such as completing our online forms, calling, or emailing for the purposes of general inquiries, support requests, or to report an issue. When you communicate with us over the phone, your calls may be recorded and analyzed for training, quality control and for sales and marketing purposes. During such calls we will notify you of the recording via either voice prompt or script. We have a legitimate interest in receiving, and acting upon, your feedback, issues, or inquiries. 

Mailing list

When you sign up for one of our mailing lists, we collect your email address.We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services.

Marketing data

When you subscribe to one of our mailing list(s), we collect your email address. We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services.

Mobile device data

We collect information from your mobile device when visiting our Website. Such information may include operating system type and/or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, geo-location, unique device identifier and/or other device identifier, mobile phone carrier identification, and device software platform and firmware information.We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.

Order placement

We collect information from your mobile device when visiting our Website. Such information may include operating system type and/or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, geo-location, unique deSubsequent to Service enrollment (where we collect name, email and phone number, job role, company name and size), to place an order, we collect billing address, and credit card details.We use your information to perform our contract to provide you with products or services.vice identifier and/or other device identifier, mobile phone carrier identification, and device software platform and firmware information.We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.

Website interactions

We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.

Web logs

We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.

Personal Data processed for the following purposes and using the following services

- Analytics
MixPanel, Hotjar Form Analysis & Conversion Funnels and Google Analytics
Personal Data: Cookies; Usage Data
Facebook Ads conversion tracking
(Facebook pixel), Matomo and HubSpot Analytics
Personal Data: Tracker; Usage Data

- Backup saving and management
Backup on Google Drive
Personal Data: various types of Data as specified in the privacy policy of the service

- Displaying content from external platformsGoogle Fonts
Personal Data: Tracker; Usage Data

- Heat mapping and session recording
Hotjar Heat Maps & Recordings
Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service

- Hosting and backend infrastructure
Heroku and Amazon Web Services (AWS)
Personal Data: various types of Data as specified in the privacy policy of the service

- Infrastructure monitoring
Sentry
Personal Data: various types of Data as specified in the privacy policy of the service

- Interaction with online survey platforms
Hotjar Poll & Survey widgets
Personal Data: Cookies; Usage Data; various types of Data

- Managing contacts and sending messages
Sendgrid
Personal Data: email address

- Managing web conferencing and online telephony
Cronofy

- Platform services and hosting
Webflow
Personal Data: Tracker

- Tag Management
Google Tag Manager
Personal Data: Tracker

- User database management
HubSpot CRM
Personal Data: email address; phone number; various types of Data as specified in the privacy policy of the service

Use and processing of personal information

In addition to the purposes and uses described above, we use information in the following ways: To identify you when you visit our websites. To provide our Services.To improve our Services and offerings.To promote the security of our Website and Services.To conduct analytics.To respond to inquiries related to support, employment opportunities, or other requests. To send marketing and promotional materials including information relating to our products, services, sales, or promotions, or those of our business partners.For internal administrative purposes, as well as to manage our relationships.Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you sign up for Services, we may collect your information to complete that transaction, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your Services. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

Sharing of informationIn addition to the specific situations discussed elsewhere in this policy, we may share personal information in the following situations: 

Affiliates and acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage. 

Other disclosures with your consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.

Other disclosures without your consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.

Public. Some of our websites may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available. 

Service providers. We share your information with service providers. Among other things service providers help us to administer our website, send e-mail communications, conduct surveys, provide technical support, detect fraud, process payments, and assist in the fulfillment of orders. Our service providers will be given access to your personal information as is reasonably necessary to provide the Website and related Services. Our service providers are contractually obligated to use your personal information only at our direction and in accordance with our Privacy Notice; to handle your personal information in confidence; and to not disclose your personal information to unauthorized third parties. Service providers who violate these obligations are subject to appropriate discipline including, but not limited to, termination as a service provider. Except as otherwise stated in this Privacy Notice, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Data with third parties without your consent. 

Retention of your personal informationThe length of time for which we retain personal information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal information and limit active use of it.See the Section “Your choices” about storage of your personal information.

How we protect your personal information We implement security measures designed to protect your personal information from unauthorized access. We apply these tools based on the sensitivity of the personal information we collect, use, and store, and the current state of technology. We protect your personal information through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access, and unauthorize disclosure and alteration. We periodically review our information collection, storage and processing practices, including technical and organizational measures, to guard against unauthorized access to systems.  Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use.  Because the internet is not a completely secure environment, Wonderway cannot warrant the security of any information you transmit to Wonderway or guarantee that information on the Website may not be accessed, disclosed, altered and/or destroyed by breach of any of our physical, technical and/or managerial safeguards. In addition, while we take reasonable measure to ensure that service providers keep your information confidential and secure, such service provider’s practices are ultimately beyond our control. We are not responsible for the functionality, privacy and/or security measures of any other organization. By using our Website, you acknowledge that you understand and agree to assume these risks. You may ask for a list of technical and organizational measures taken to protect your personal data by e-mailing us at: info@wonderway.io 

Your choices You may take the below actions to change or limit the collection or use of your personal information. 

Promotional/Marketing emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional/marketing materials to you, as well as targeted offers from third parties. You can stop receiving promotional/marketing emails by following the unsubscribe instructions in e-mails that you receive. If you decline to receive promotional and/or marketing emails, we may still send you transactional and service-related messages.

Online tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do not track” instructions.

Device and usage information. If you do not want us to see your device location, you can turn off location sharing on your device, change your device privacy settings, or decline to share your location on your browser.

Closing your account. If you wish to close your account, please log in to your account and edit your plan.

Your privacy rightsUnder the GDPR, EU residents have certain rights with respect to their personal information. You can make the following choices regarding your personal information:

Access to your personal information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. We will provide this information in a portable format, if required. Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing. 

Changes to your personal information. We rely on you to update and correct your personal information. Our website(s) allow you to modify or delete your account profile. If our website does not permit you to update or correct certain information, you may contact us at the address described below in order to request that your information by modified. Note that we may keep historical information in our backup files as permitted by law. 

Objections/Restriction to your personal information.  You have the right to object to how personal data is processed in relation to public interest/official authority and our legitimate interests as well as direct marketing purposes – including profiling under both.  You also have the right to request that processing of your personal information be restricted where its accuracy or lawfulness is contested, you need it in response to legal claims or in relation to verification as to whether legitimate interests for processing exist (resulting from objection made under Art 21(1).

Deletion of your personal information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required or permitted by law. Where certain grounds apply, the law authorizes you to make a request that your personal information be deleted and triggers our corresponding obligation to comply, unless exceptions apply. 

Move, copy or export personal data. This is known as the Right of Portability. You have the right to request that your personal data be forwarded to a third party.

Provision/Revocation of consent. You have the right to provide or decline consent to processing of personal information.  If you’ve already provided consent, you also have the right to revoke it. This will not impact the legality of processing prior to revocation. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may deny your request to revoke consent if the law permits or requires us to do so – such as when we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.

Complaints. We are committed to resolving valid complaints about your privacy and our collection or use of your personal information.  For questions or complaints regarding our data use practices or this Privacy Notice, please contact us as provided below. Should you remain unsatisfied with our response to your complaint, you have the right to contact your local data protection authority.Please note that your rights are not absolute, meaning that in some circumstances, exceptions exist under applicable law. The law may provide exemptions from requests involving your personal data. For example, in order to provide our Services to you, deleting your personal information may prevent you from accessing or using it.  You may exercise these rights by contacting us at info@wonderway.io. We will respond to any such request in a timely manner as specified by the GDPR. If we need more time to fulfill your request, we will let you know in advance. We will not exceed the legally specified time limit under any circumstance.Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name or other account information. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.  If we do not receive both pieces of information, the request will be denied.

Other important informationThe following additional information relates to our privacy practices:

International data transfers. Our company operates globally and has a global infrastructure. We utilize cloud computing which means your  personal data may be transferred to a country with data protection laws not as strong as where you reside.  We will transfer your Personal Data to countries deemed having adequate levels of data protection as determined by the European Commission.If we share your personal information with entities located in the United States or other non-EEA jurisdictions which, according to the European Commission and the Court of Justice of the European Union through its Schrems II decision, do not offer an adequate level of protection to personal information, the GDPR authorizes other solutions to address lawful cross-border transfers. Wonderway may rely on data processing agreements (DPAs) with attached standard contractual clauses (SCCs) approved by the European Commission or other appropriate solutions to address cross-border transfers as required or permitted by Articles 46 and 49 of the GDPR.  Where required by such laws, you may request a copy of the suitable mechanisms we have in place by contacting us.

Children and minors. Wonderway does not knowingly collect personal data from children under the age of thirteen (13). If we learn that we have collected Personal Information from a child under age thirteen (13), we will delete such information as quickly as possible. If you believe that a child under the age of thirteen (13) may have provided us Personal Information, please contact us at: info@wonderway.io. By using the Website, you represent that you are at least eighteen (18) years old and understand that you must be at least eighteen (18) years old in order to create an account and/or purchase the goods and/or services through the Website.

Third party websites and services. We have no control over the privacy practices of websites or applications that we do not own. We are not responsible for the practices employed by any websites and/or services linked to and/or from our Website, including the information and/or content contained therein. Please remember that when you use a link to go from our Website to another website and/or service, our Privacy Policy does not apply to such third-party websites and/or services. Your browsing and interaction on any third-party website and/or service, including those that have a link on our Website, are subject to such third-party’s own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your personal data. If you are using a third-party website and/or service and you allow them to access your personal data, you do so at your own risk.

Accessibility. If you are visually impaired, you may access this notice through your browser’s audio reader.

Changes to our Privacy PolicyIn general, changes will be made to this Privacy Policy to address new or modified laws and/or new or modified business procedures. However, we may update this Privacy Policy at any time, with or without advance notice, so please review it periodically. We may provide you additional forms of notice of modifications and/or updates as appropriate under the circumstances. Your continued use of the Website after any modification to this Privacy Policy will constitute your acceptance of such modifications and/or updates. You can determine when this Privacy Policy was last revised by referring to the date it was last “Updated” above.

Contacting us

For questions or complaints regarding our use of your personal information or Privacy Policy or to forward deletion requests, please contact us at: info@wonderway.io or Wonderway GmbH, Friedrichstr. 114A, 10117 Berlin Germany. 

Owner and Data Controller
Wonderway GmbH, Friedrichstr. 114A, 10117 Berlin Germany

Owner contact email: bowen@wonderway.ioLatest update: February 28, 2024