Automatically score and get feedback on every call
See what’s working and where you need to improve
Frequently Asked Questions
How is Wonderway COACH different to conversation intelligence tools?
Traditional CI tools use basic keyword analysis. They do not understand context of a call so a manager is still required to watch the calls for coaching.
Wonderway COACH uses the most advanced large language models (LLMs). It understands context and gives feedback just like a real coach so managers do not have to listen to the calls.
It acts just like a real coach - filling in scorecards to assess sales rep performance and giving plain text recommendations for how to improve. It effectively saves your management team countless of hours of mundane work listening to calls and gives unprecedented insights into what drives performance.
What dimensions does Wonderway COACH track?
Wonderway COACH can score reps performance in terms of the process they followed and the skills they displayed. The scorecards are completely customisable to fit your internal sales process, methodology and/or playbook.
How secure is my data?
At Wonderway COACH, we prioritise your call transcript security. Our systems utilise OpenAI's ChatGPT APIs and the Google Cloud Platform, employing encryption, access controls, and secure connections through SSL/TLS protocols. All data, including call transcripts, is protected with AES-256 encryption at rest. Your privacy is crucial to us, and rest assured, OpenAI doesn't use your transcripts to improve their services. You can read more on our data security here.