Sales training is the development of skills and techniques related to creating and exploring new sales opportunities, driving seller behavioral change, and closing sales for an organization. It is all about your salespeople's ability, knowledge, and experience. The salesforce will perform their tasks better, and it will help them correct deficiencies in their sales performance.
Usually, sales training consisted of studying the product and market, reading a book on how to sell, and getting some coaching from the manager in the field. In many small companies, this is still the way it is done. But in more extensive and progressive companies, the emphasis is on a scientific approach. It is a lot more about psychological and technical training, practice selling under simulated conditions, and continuing appraisal of training results.
Companies can use sales training to teach new people how to engage in sales according to industry standards and regulations. Many companies use sales training to teach about their preferred sales techniques and introduce new workers to the members of their sales team. This can be a critical process because it allows new salespeople to become more confident in their abilities, and help companies maintain a consistent standard of sales interactions.
The most effective sales training focuses on actual behavior change. When done right, it can help organizations achieve their growth goals, such as increasing win rates, growing strategic accounts, improving sales cycle time, building pipelines, increasing average deal size, etc.
A good sales training consists of these topics:
Sometimes learning these skills, trainees can even sit in on real-life phone calls and meetings as part of the training process.
Organizations should approach training with business goals in mind and work with their training provider to determine how best to achieve them. KPIs for sales training will vary based on need but may include revenue growth, engagement size, sales margin, conversion rate, number of referrals, customer outreach, length of the sales cycle, and a lot more.
Sales training has increasingly become an essential tool of sales management because of the changing nature of selling, shifting from mere product or service selling to the study and satisfaction of customers' needs. Also, there are growing pressures of competition, which means that every salesperson, from cub to veteran, should continually be brought up to date on new market conditions, rehearsed in productive selling methods, and inspired to meet or beat quota.
Social selling is a sales approach that involves using social media platforms to identify, connect with, and nurture relationships with potential customers.
A Service Level Agreement (SLA) is a formal document that lays out the expectations between two parties: typically, a service provider and a client.